The Airport Chaplaincy is nearly always called upon when people are in obvious distress.
Airlines, the Royal Military Police, Information desks, Airport Medical Services and Emergency Services are quick to involve the Chaplaincy.
This means that the chaplaincy is often involved in:
- Assisting passengers and the people meeting them, or saying goodbye to them, in case of the demise of an immediate family member or other grievous events.
- Cooperating with Medical Services to assist passengers with psychical problems.
- Assisting stranded passengers. This can mean contacting their home or helping to find temporary shelter.
- Supporting passengers or airport staff by lending a sympathetic ear.
The Airport Chaplaincy is able to communicate with Airport Chaplaincies worldwide.